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Frequently Asked Questions

How do I file a claim with the City of Memphis?

To file a claim electronically, click HERE to visit our website. Once you access the “City Claims” page, read the entire message on the page and all information under the Frequently Asked Questions (FAQs) before selecting “Submit a Claim” at the bottom of the page. Filing electronically allows you to quickly and easily submit your claim and track your claim’s progress.

What types of claims does the City of Memphis Claims Department?

The City of Memphis Claims Department processes liability claims filed against the City of Memphis involving property damage, property loss or bodily injuries.

When filing a claim online, you will be prompted to select one of the following two types of claim forms:

  • Auto Collision Claim Form – Select this claim form if you are claiming property damage or bodily injury due to an auto accident involving a City vehicle.
  • Non-Auto Collision Claim Form – Select this claim form if you are claiming property damage or bodily injury for any accident or incident that does NOT involve an auto collision with a City vehicle (e.g. vehicle damage from a road condition, sewer backup, etc.).

How may I submit documents through this website?

You will be prompted to upload attachments before submitting your completed claim form electronically.

What documents do I need to submit with my claim?

Any claim filed against the City of Memphis requires a copy of a state-issued ID (ex. Driver’s license) for an individual or a W-9 form for a business or company.

Property damage/loss claims require two legitimate estimates of damages or receipts/invoices of damage repairs.

Bodily injury claims require complete unaltered copies of all medical bills and records from treating physician(s) or other proof of expenses that may have been incurred as a result of an injury.

Other preferred documents include police reports and photographs of damages to support a claim.

In order for the City Claims Dept. to thoroughly investigate a claim, a claimant should submit any documents that support his/her claim. Depending on the nature of the claim, the claimant may be requested to submit other supporting documents not listed above.

What are the City’s claims procedures?

  1. Once your claim has been submitted electronically, you will receive a confirmation message which includes your claim number for your reference. This message also advises that your claim has been submitted successfully.
  2. Your claim will be assigned to an analyst. Once your claim is assigned to an analyst, you will be notified via e-mail.
  3. An investigation will be conducted upon our receipt of all required claim information.
  4. You will be contacted by our office upon the completion of your claim’s investigation.

What if more than one claim arises from an accident/incident?

Each individual must file a separate claim. Claims are not combined.

May I check the status of my claim?

Yes. If you filed your claim electronically, you may monitor the progress of your claim by clicking HERE to access the City Claims page and clicking “View My Claims” at the bottom of the page. (NOTE: Online claims tracking will only be available for claims filed with the City Claims Department after February 17, 2015. Claimants should contact the City Claims Department at (901) 636-6616 to inquire about any claim filed manually or filed before said date).

How will I be notified if my claim will be paid or denied?

Filing a claim against the City of Memphis should not be construed as an acceptance or a denial of your claim. After your claim is investigated, the City Claims Department will notify you of your claim’s disposition via mail or e-mail.

Can I appeal my claim if it is denied?

No. The City Claims Department has no appeals process.

How long does it take to process a claim?

The City Claims Department takes a proactive approach in handling and processing claims. All claims are investigated as soon as possible once all required documents have been received. Filing a claim manually extends the process time due to the time it takes for a claimant to receive and submit a claim via mail. You will be contacted by the City Claims Department upon completion of your claim’s investigation.

How are claims regulated?

The Claims Agent, under the authority of the City Attorney, oversees all claims processed by the City Claims Department. Claims are governed by the Tennessee Governmental Tort Liability Act (GTLA). For some claims, the GTLA requires that the City has prior notice of the condition, such as pothole claims and sewer backups.