Our Mission
The Information Technology Division provides solutions that upgrade our technical infrastructure, promote progressive implementations, and expand our innovative path to benefit all City of Memphis employees and citizens.
Our Vision
To be a public sector technology leader in the internet of things (IoT), cybersecurity, emerging technologies and process automation.
Our Core Values
To operate with integrity
To provide quality customer service
To be professional, proactive, and competent
To build positive relationships
To communicate effectively
To find areas for professional development
Our Focus
Our Departments
- Administration
- Enterprise Applications
- Finance
- Data Center
- Security
- Operations
- Service Delivery
- Network/Telecom
- Project Management
Administration
Ensures that the mission, vision and core values are upheld. Responsible for the overall function of the Information Technology Division.
Enterprise Applications
Maintains and supports over 120 Applications including Oracle EBS and Fusion, Microsoft Applications, GIS. Provides website design, implementation, and content management for the City’s internet and intranet websites.
Finance
Manages City’s contracts with third party organizations and supports City divisions’ information technology funding needs by providing capital budget planning and procurement assistance.
Data Center
Manages a world-class network operation data center that houses the City’s mission critical applications, communications, and e-government initiatives.
Security
Oversees firewall security, intrusion detection, VPN for remote access, protection against viruses and spam, and encryption for web systems.
Operations
Responsible for the processes administered by the IT department to include administrative processes, training, and support for hardware and software, for both internal and external customers.
Service Delivery
Troubleshoots computer, printer and communications problems. Assembles, installs, configures, modifies, moves and/or relocates hardware/software per end user requirements. Manages the Technology Service Desk to oversee requests for computer, telecom, applications, and other related technology issues from end users. Manages the flow of hardware/software goods from manufacturers and maintains inventory records.
Network
Manages City network needs and services to include, network hardware and software, telephone lines, telephone systems and contact centers.
Project Management
Responsible for planning and overseeing projects to ensure they are completed on time and within the scope and budget. Ensures IT programs meet division goals and requirements.
CONTACT INFORMATION
Wendy Harris, Director
Information Technology Division
119 S. Main
Memphis, TN 38103
(901) 636-6229
CIO@memphistn.gov