The health and safety of our employees and residents remain a top priority, and the increase in COVID-19 cases may impact City of Memphis services. We thank you for being patient as we take the appropriate precautionary measures to limit the spread of COVID-19 while providing the best service possible.
COM Employee COVID-19 Status 1/13/2022
| Division | Positives Off Work | Quarantines Off Work |
| City Council | 0 | 0 |
| City Court Clerk | 3 | 0 |
| Planning and Development | 1 | 1 |
| Engineering | 3 | 1 |
| Executive | 12 | 12 |
| Finance | 0 | 0 |
| Fire | 37 | 3 |
| General Services | 10 | 5 |
| Housing and Community Development | 0 | 0 |
| Human Resources | 1 | 0 |
| Information Technology | 4 | 4 |
| Libraries | 6 | 6 |
| Neighborhood Improvement | 2 | 1 |
| Business Diversity and Compliance | 1 | 1 |
| Parks | 11 | 10 |
| Police Services | 131 | 76 |
| Public Service Corps | 0 | 0 |
| Public Works | 10 | 6 |
| Solid Waste | 10 | 6 |
| Total | 242 | 132 |
Solid Waste
Staffing shortages and seasonal volume have delayed collections for the Solid Waste Division. Customers are asked to present their carts curbside on their regular collection day and leave until collected. Your patience is appreciated as we work to restore scheduled services as soon as possible
Parks
Due to staffing shortages, community and senior centers will operate at 50% capacity until further notice. Reservations for pick-up/walk-in basketball will be required during this period. Click memphisparks.com/rentals/community-center-rentals/ for a listing of community centers to reserve your time.
Libraries
Memphis Public Libraries continues to operate all branches at full capacity while respecting social distancing guidelines in accordance with CDC recommendations. All planned in-person programming will still continue at this time. We also encourage Library patrons to support our many virtual programs taking place daily.
311
Staffing shortages in the 311 Call Center is causing longer call wait times. Citizens can also report issues by downloading the Memphis 311 app from the Apple store or Google Play store.
Other Partner Agencies
Memphis Housing Authority
The Housing Choice Voucher Program (HCVP) office is closed, and HCV services are provided remotely. Clients may call the HCVP Customer Service Center at (901) 544-1347 anytime during regular business hours Monday – Friday, 8:00 a.m. – 5:00 p.m. The HCVP team is also available via email and fax to assist you. Due to the high volume of customer inquiries received daily in the HCVP office, all voicemails and emails will be responded to within two business days.
| HCV CUSTOMER SERVICE CENTER (901) 544-1347 | |
| HCV SERVICE | EMAIL ADDRESS |
| Customer Service – General inquiries | HCV.customerservice@memphisha.org |
| HAP Contracts | HCV.contracts@memphisha.org |
| Inspections | HCV.inspect@memphisha.org |
| Family Self-Sufficiency | HCV.fss@memphisha.org |
| Portability | HCV.port@memphisha.org |
| Request for Tenancy Approval (RTA) | HCV.rfta@memphisha.org |
| Finance | HCV.finance@memphisha.org |
| Recertification – annual & interim changes | HCV.recert@memphisha.org |
| HCV FAX LINE: (901) 544-1375 | |
MLGW
MLGW has temporarily extended its Residential Care Center hours; Service Advisors are available from 8 a.m. to 7 p.m. Customers may also be able to conduct their business using our online tools.
MLGW Community Offices offer drive-thru for customer payments at three locations (Whitehaven, North and Millington) and drop boxes at all five offices. Walk-in traffic is restricted at all locations for public and employee safety. The chart below breaks down the services by location.
| Community Offices | Drive-thru | Drop-box |
| Downtown (245 South Main) | NO | YES |
| South (2935 Lamar Avenue) | YES | YES |
| Hours: 8:30 a.m. – 5 p.m., Monday-Thursday; 8:30 a.m. – 6 p.m. on Friday | ||
| Millington (5131 Navy Road) | YES | YES |
| Hours: 8 a.m. – 4:30 p.m., Monday-Friday | ||
| North (2424 Summer Avenue) | NO | YES |
| Whitehaven (1111 East Shelby Drive) | YES | YES |
| Hours: 8:30 a.m. – 5 p.m., Monday-Thursday; 8:30 a.m. – 6 p.m. on Friday |
MATA
EFFECTIVE JAN. 18, 2022,MATA weekday fixed-route and MATAplus services will temporarily run on a Saturday schedule. To help you plan your travel, our new real-time vehicle location system MATA Tracker is available to help you plan your bus and trolley travel. Click here to launch MATA Tracker.
For more information about this service change, please click here.