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The health and safety of our employees and residents remain a top priority, and the increase in COVID-19 cases may impact City of Memphis services. We thank you for being patient as we take the appropriate precautionary measures to limit the spread of COVID-19 while providing the best service possible.  

COM Employee COVID-19 Status 1/13/2022

DivisionPositives Off WorkQuarantines Off Work
City Council00
City Court Clerk30
Planning and Development11
General Services105
Housing and Community Development00
Human Resources10
Information Technology44
Neighborhood Improvement21
Business Diversity and Compliance11
Police Services13176
Public Service Corps00
Public Works106
Solid Waste106

Solid Waste

Staffing shortages and seasonal volume have delayed collections for the Solid Waste Division. Customers are asked to present their carts curbside on their regular collection day and leave until collected. Your patience is appreciated as we work to restore scheduled services as soon as possible


Due to staffing shortages, community and senior centers will operate at 50% capacity until further notice. Reservations for pick-up/walk-in basketball will be required during this period. Click for a listing of community centers to reserve your time.


Memphis Public Libraries continues to operate all branches at full capacity while respecting social distancing guidelines in accordance with CDC recommendations. All planned in-person programming will still continue at this time. We also encourage Library patrons to support our many virtual programs taking place daily.


Staffing shortages in the 311 Call Center is causing longer call wait times. Citizens can also report issues by downloading the Memphis 311 app from the Apple store or Google Play store.

Other Partner Agencies

Memphis Housing Authority

The Housing Choice Voucher Program (HCVP) office is closed, and HCV services are provided remotely. Clients may call the HCVP Customer Service Center at (901) 544-1347 anytime during regular business hours Monday – Friday, 8:00 a.m. – 5:00 p.m. The HCVP team is also available via email and fax to assist you.    Due to the high volume of customer inquiries received daily in the HCVP office, all voicemails and emails will be responded to within two business days.

HCV SERVICE                                                               EMAIL ADDRESS
Customer Service – General
Request for Tenancy Approval (RTA)
Recertification – annual & interim
HCV FAX LINE: (901) 544-1375


MLGW has temporarily extended its Residential Care Center hours; Service Advisors are available from 8 a.m. to 7 p.m. Customers may also be able to conduct their business using our online tools.

MLGW Community Offices offer drive-thru for customer payments at three locations (Whitehaven, North and Millington) and drop boxes at all five offices. Walk-in traffic is restricted at all locations for public and employee safety. The chart below breaks down the services by location.

Community Offices Drive-thruDrop-box
Downtown (245 South Main)NOYES
South (2935 Lamar Avenue)  YESYES
Hours: 8:30 a.m. – 5 p.m., Monday-Thursday; 8:30 a.m. – 6 p.m. on Friday
Millington (5131 Navy Road) YESYES
Hours: 8 a.m. – 4:30 p.m., Monday-Friday
North (2424 Summer Avenue) NOYES
Whitehaven (1111 East Shelby Drive)YESYES
Hours: 8:30 a.m. – 5 p.m., Monday-Thursday; 8:30 a.m. – 6 p.m. on Friday


EFFECTIVE JAN. 18, 2022,MATA weekday fixed-route and MATAplus services will temporarily run on a Saturday schedule. To help you plan your travel, our new real-time vehicle location system MATA Tracker is available to help you plan your bus and trolley travel. Click here to launch MATA Tracker.

For more information about this service change, please click here