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City of Memphis winter weather update (2-20)

City of Memphis winter weather update (2-20)


Due to recent water main breaks and freezing temperatures that have caused low water pressure in MLGW’s water system, Memphis Light, Gas and Water has issued this advisory to notify water customers to boil their water prior to consumption (e.g., brushing teeth, drinking), in accordance with regulations of the Tennessee Department of Environment and Conservation (TDEC).

This Boiled Water Advisory includes all MLGW water customers in Shelby County. Low pressure in the water system and breaks in water mains could allow harmful bacteria to affect water quality. Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria and all customers should follow these directions.

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for three minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes. When it is no longer necessary to boil the water, MLGW will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, MLGW will issue a notice to customers that rescinds the boil water notice.

MLGW also reminds customers to continue to conserve water usage.

Please share this information with other MLGW water customers, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

OEM: Warming Centers

Friday, February 19, there were 180 residents that stayed at the City’s Warming Centers. The Office of Emergency Management will continue to operate the following 24-hour warming centers:

  1. Hollywood Community Center
  2. Ruth Tate Senior Center
  3. Lewis Senior Center (The Frayser Raleigh Senior Center was closed and relocated here.)

Garbage/recycling/outside the cart collections:

Winter weather has impacted the ability of the Memphis Solid Waste Management Division and its contractor, Waste Pro, to safely deliver services. All solid waste collection services are suspended until conditions improve and can be delivered safely.

City of Memphis Solid Waste collections are suspended Saturday, February 20. The City will monitor conditions and determine when collection services will resume safety. We will communicate further when information is available. When services resume, customers are asked to place your carts at the curb on your regular collection day and leave them until they are collected.


MATA Inclement Weather Update: Service Schedule for February 20, 2021.                                                                                                                                                                        

Please continue to pay attention to information being shared via Omnilert, on the City of Memphis Nextdoor platform, on MATA Facebook and Twitter pages, and in the Service Alerts section of for information on routes. Customers can also call the MATA Call Center at 901-274-MATA (6282).

Public Works:

Crews will continue to treat roads with salt and sand, along with clearing snow and slush from roads today through Monday.  As temperatures  rise, snow and ice operations will transition to pothole repair. We are aware the recent winter storm will increase the number of potholes on city streets. The primary reason for this increase comes from changes in the weather from the ice and snow. Potholes during winter months are commonly caused by recurring, and often rapid, freezing and thawing of the roadway surface.

Public Works is asking all City employees including Memphis police officers to report potholes as they observe them. Citizens are also encouraged to notify the City of any potholes by contacting 311 or 636-6500. Public Works’ goal is to have any pothole noticed addressed within 5-10 business days.

Street Snow Plowing:

Miles of streets plowed = 1120.2 lane miles to date. 

In house= 563 lane miles 

Contractor= 557.2 lane miles 

Salt and Sand:

Crew have applied:

501 salt tons  

1,473.8 sand tons   

Memphis Police Department is under the Inclement Weather Crash Policy:

Drivers should, exchange names, addresses, phone numbers, insurance information and tag numbers of the vehicles involved.

•Take photograph(s) of the damage and tag number of vehicles involved

•Both drivers should call the nearest Memphis Police Station or the Memphis Police Traffic Office to report the accident. This should be done within five (5) working days.

•An Officer or PST will complete a Crash Report or a “Non-Investigated Crash Report” (NIR).

Shelby Country Health Department:  

Shelby County Health Department is offering new appointment availabilities for second doses of both Moderna and Pfizer vaccines this Monday, February 22, at Appling Inspection Site, 2355 Appling City Cove. These are for anyone who has not yet been able to schedule an appointment. 

Everyone with an appointment scheduled at Appling City Cove, the Pipkin Building, Germantown Baptist Church or SWTCC Whitehaven Center that was cancelled due to inclement weather will automatically be rescheduled to an appointment at the same location, same day of the week, and same time during the week of February 23 – 27. They will receive an email that lists the date of their rescheduled appointment. There is no need to reschedule those appointments. 

Monday’s second dose appointments at Appling are only available for those currently due second doses who do not have a previously scheduled appointment. Please do not sign up for an appointment if you received a first dose after the dates indicated. Signup online on the links listed below. Those without internet access or who need assistance may call our hotline: 901-222-7468(SHOT) between the hours of 8:00 a.m. and 4:30 p.m. The hotline is available 7 days per week, including Saturday and Sunday.  Messages left after hours will be returned on the next business day.  Pfizer second dose for those who received first dose on or before February 4th 2355 Appling City Cove February 22, 2021, from 8:30 a.m. to 1:30 p.m. Signup link:  . Moderna second dose for those who received first dose on or before January 28th 2355 Appling City Cove February 22, 2021, from 1:30 p.m. to 5:30 p.m.

Signup link:

More appointment signup links will be released on Monday, February 22nd. Vaccination information will be posted at our COVID-19 website:

Memphis International Airport:

  • TSA will opened the security checkpoint today.
  • Restroom availability remains limited due to the MLGW water pressure issue. Restrooms are currently available at gates A25 and C5, as well as outside the B ticketing lobby. ADA compliant restrooms are available at gates A25, C8 and in the B baggage area. MEM continues to pursue additional bathroom options for passengers.
  • Some retail shops are open today. Restaurants remain closed.

Rental Car Hours: Saturday, February 20, 2021

  • Alamo                 7am-10pm
  • Avis                     7am-11pm        
  • Budget                7am-4pm
  • Dollar                  7am-10pm
  • Enterprise          7am-10pm
  • Hertz                   7am-11pm
  • National             7am-10pm
  • Payless                7am-11pm
  • Thrifty                 7am-10pm

We will continue to keep residents informed with updates on the City’s website , as well as Facebook (@MEMCity) Twitter @Cityof Memphis)  and Next-door as information becomes available.